Service DESK
Professional Support Services gives you and your team the care you need all year round.
Our professional support desk team manage all customer incidents, ensuring your questions are addressed quickly every time. If onsite support is required, the team will dispatch a service engineer to site with an agreed timescale to fix the issue.
Utilising ITIL and ISO9001 methodologies you can rest assured each and every call is managed and tracked with realtime updating to your team if required.
KODUM’s service desk supports over 325 sites and 18,000 live assets.
We Take Safety & Support Seriously
We keep safety top-of-mind during the implementation of your AV solution. Through our work with process driven organisations, we are well versed in adhering to standards like ITIL, ISO9001 and Prince 2.
Whether on-site or remote, KODUM engineers know your infrastructure, your users, and your technology. The end result is customized, spot-on support that keeps pace with your business
CHECK OUT OUR OTHER SERVICES
Liking what you see?
Here at Kodum we have a range of services that cater for a number of different industries. Cant find what you are after? Send us a message.
COLLABORATIVE WORKPLACES
COLLABORATIVE WORKPLACES
Create a workspace to enable your staff – driving productivity and maximise efficiency.
ENTERPRISE
ENTERPRISE
Whether you’re perfecting your organisation’s showroom or need specific Audio Visual technology – we can help.
GOVERNMENT
GOVERNMENT
We have a dedicated pedigree in Government. Make sure you leverage technology to increase productivity and accomplish more.
PERFORMANCE VENUES
PERFORMANCE VENUES
Fitting out a retail location, hosting a pop concert or anything in between – get a solution to bring your space to life.
UNIFIED COMMUNICATION
UNIFIED COMMUNICATION
Keeping clear lines of communication across your organisation is essential. Make collaboration a priority and equip your team.
KODUM CARE
KODUM CARE
A range of tailored support agreements that will give you the confidence you need to log a fault and see the resolution and closure details.
AS-A-SERVICE
AS-A-SERVICE
Our best-in-class Managed Services helps your organisation innovate with emerging technologies and realise value.
CONSULTANCY
CONSULTANCY
We offer personalised consultancy. Whether you have a major project or a fitting out a meeting room our consultative team is here to help.
WANT TO BE OUR NEXT SUCCESS STORY?
We’d love for you to be our next success story and get you on your way to realising your potential by connecting your world with technology. If you are interested in audio visual, automation & conferencing and everything in between – get in touch today.
